Dikua Jewelry · Mexico

Purchase Policies

Every piece that leaves my studio carries 18 years of experience, artisan love, and dedication. Along the way I've had the honor of accompanying hundreds of people across four continents, and my top priority remains the same: that you feel completely happy with your purchase. I invite you to read these policies carefully before placing your order.

01 · Warranty & Care

Your piece is made to last

All Dikua pieces include a 1-year warranty against manufacturing defects. If your piece presents a covered issue during that period, I will repair it and return it to you in perfect condition.

This warranty does not cover damage from improper use, impact, or mishandling. To keep your piece looking its best for years to come, I share care tips that make a real difference.

Maintenance

Handcrafted jewelry may need a little professional attention over time to recover its original shine. If that's your case, visit my Jewelry Maintenance page or write to me at [email protected] with the word "Maintenance" in the subject line.

02 · Exchanges

Size & design exchanges

I know that finding the right ring size online can be a challenge. That's why I recommend consulting my Size Guide or this blog article before purchasing — they're there to help you get it right the first time. If you still need an exchange, I'm happy to help.

Which pieces can be exchanged?

• —Only rings are eligible for exchange.
• —If your ring is a collection piece, the exchange applies to size only.
• —If it's a one-of-a-kind piece, you may exchange it for another design of equal or greater value. If the new design costs more, you would only cover the difference.
• —Exchanges are not accepted on custom or made-to-order pieces.

Condition of the piece

For the exchange to be approved, the piece must be unworn, undamaged, and in its original packaging.

How to request an exchange

Write to me at [email protected], and I'll do my best to find the right solution for you. I respond to emails within 1 to 2 business days. If you write on a weekend or public holiday, I'll get back to you the next business day. For quicker queries, you can also reach me on WhatsApp, where automated assistance is available.

Return shipping is the buyer's responsibility and must include a tracking number and delivery confirmation.

03 · Returns

Returns

As a solo maker, every piece represents a great deal of work and care. For this reason, returns are accepted exclusively in cases of verifiable manufacturing defects — rare, but something I take full responsibility for when they occur.

A note about handmade jewelry

Slight aesthetic variations, minor irregularities, and unique details you may notice in your piece are a natural part of the handmade process. They are precisely what makes your piece truly one-of-a-kind — the charm of wabi-sabi — and are not considered manufacturing defects.

Did you receive a defective piece?

Please report it within the first 72 hours of receiving your order by sending clear photos of the product and the issue to [email protected]. The sooner you reach out, the faster I can help.

Return conditions

• —The piece must be unworn, free of additional damage, and in its complete original packaging.
• —Return shipping is the buyer's responsibility.
• —Returns do not apply to custom or made-to-order pieces; in these cases, if a non-repairable defect exists, repair or replacement will be offered.

With love,

Fernanda

Designer & Artisan · Dikua Jewelry