Exchange and Return Policy

At Dikua Jewelry, I create each piece with love and dedication, intending it to be a special treasure for you. My top priority is your complete satisfaction with your purchase. I recommend carefully reading all these conditions before completing your order.

Exchanges

I completely understand that finding the right ring size can sometimes be a challenge! To help you, I invite you to consult my Ring Sizes Guide or read this blog post before making your purchase.

For an exchange to be possible, please consider the following:

What can be exchanged?

Only rings can be exchanged.

If your ring is a regular piece, the exchange is for a different size only.

If it is a unique piece, you can exchange it for another design in the shop of equal or greater value. If you choose a more expensive design, you will need to cover the price difference.

Exchange period:

Exchanges are only valid within the first 5 calendar days after you receive your order.

Item Conditions:

To be eligible for an exchange, the jewelry must be in perfect condition: unused, undamaged, with its original packaging, and complete.

Managing Your Exchange:

As a small business, I am unable to cover additional shipping costs. Therefore, the exchange process (shipping the original piece to the workshop and the new piece to your address) is entirely at the buyer's expense. Once you select your new piece, a payment link will be sent to cover the shipping costs; the new piece will be shipped once this payment has been processed.

Exchanges are not accepted for custom or made-to-order pieces.

Need to modify your purchase? Email me at [email protected] and I will gladly do my best to help you find a solution.

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Returns

As a small business owner, each piece is very special. Therefore, returns are only accepted in cases of manufacturing defects. I am extremely careful with my work, but I understand that exceptional imperfections may occur.

Important note: Imperfections inherent in handcrafted items and the unique nature of the materials are not considered manufacturing defects. Each handmade piece has slight variations that are part of its character and beauty, and therefore, are not eligible for exchanges, returns, or warranty.

Reporting defects:

If you receive a piece with a manufacturing defect, you must report it as soon as possible and within a maximum of 8 calendar days after receiving your purchase.

To expedite the process, please send me clear photographs of the product and the defect you found.

Return conditions:

The piece must be in perfect condition: unused, without additional damage, in its original packaging, and complete.

Return process:

The buyer is responsible for the return shipping costs.

Returns are not accepted on custom or made-to-order pieces (in these cases, only repair or replacement is available if there is an irreparable defect).

Regarding refunds:

No cash refunds are offered. In the case of a valid return, you will receive store credit for the full amount of your purchase, which you can use to choose a new design of the same or higher price.

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Warranty and Maintenance

Your Dikua jewelry is made to last. That's why all my pieces include a 1-year warranty against manufacturing defects. Please note that this warranty covers repairs to pieces with covered defects, ensuring they are returned to you in perfect condition. This warranty does not cover damage resulting from improper use, impacts, or mistreatment. To keep your pieces in perfect condition, please follow my care instructions.

Handcrafted jewelry, like any object in constant use, requires maintenance after a while to restore its original style and beauty.

If your piece needs repair or simply professional maintenance, I invite you to visit my Jewelry Maintenance page.

To request this service, you can email me at [email protected] with the word "Maintenance" in the subject line.

Important: Please ensure that the shipping address you provide is correct and that the order can be received there. Otherwise, additional reshipping or logistics handling charges may apply. Dikua Jewelry will not be held responsible for packages lost by the postal service or sent to an incorrect or incomplete address due to customer error.

Dikua Jewelry reserves the right to modify or update these policies at any time without prior notice. I encourage you to review them regularly.

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My jewelry is handcrafted one piece at a time, with a deep appreciation for artisanal work. The inherent imperfections and slight variations of handmade items are to be expected.

Thank you so much for trusting in my work and carrying a piece of my heart with you! If you have any questions about these policies, please don't hesitate to contact me.

With love,

Fernanda

Designer and Artisan at Dikua Jewelry